Refund policy

30-DAY RETURN POLICY

We have a 30-day return policy for eligible, non-personalized products. This means you have 30 days after receiving your item to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, in the same condition in which it was received and inside its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact Effy’s Creations Studio LLC at effyscreationsstudio@gmail.com before mailing anything back.

If your return is accepted, we will provide return instructions and the appropriate return address. Items returned without prior authorization will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect due to an error by Effy’s Creations Studio LLC. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. Effy’s Creations Studio LLC is not responsible for unauthorized returns or returned packages that are lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives. Contact us as soon as possible—preferably within seven days of delivery—if an item is damaged, defective or incorrect.

Include your order number and clear photographs of the item, packaging and shipping box so we can evaluate the issue and make it right.

NONRETURNABLE ITEMS

The following items cannot be returned:

• Personalized or custom products
• Special orders created to a customer’s specifications
• Bulk church or ministry orders produced specifically for an organization
• Digital downloads
• Sale or clearance items
• Gift cards

Personalized, custom and bulk items remain eligible for assistance if they arrive damaged, defective or different from the approved order details.

Please contact us at effyscreationsstudio@gmail.com if you have questions about whether an item is eligible for return.

CANCELLATIONS

Standard, non-personalized orders may be canceled only if production or fulfillment has not begun. Contact us as soon as possible if you need to request a cancellation.

Personalized, custom and bulk orders cannot be canceled after the design or order details have been approved or production has begun.

EXCHANGES

We do not process direct exchanges. The fastest way to receive a different eligible item is to request a return and place a separate order after the return is accepted.

EUROPEAN UNION 14-DAY CANCELLATION PERIOD

If merchandise is shipped into the European Union, customers have the right to cancel or return an eligible order within 14 days for any reason and without justification, subject to applicable law. The item must be unused, in its original condition and packaging, with proof of purchase. Exceptions for personalized and custom-made goods may apply as permitted by law.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at effyscreationsstudio@gmail.com.