Shipping policy

SHIPPING POLICY

Thank you for shopping with Effy’s Creations Studio LLC. The following policy explains our order-processing, production, shipping, and delivery procedures.

ORDER PROCESSING AND PRODUCTION TIMES

Processing time is the time required to create, prepare, inspect, and package an order before it is given to the shipping carrier. Processing time does not include carrier transit time.

Our estimated processing times are:

• Ready-to-ship products: 3–5 business days
• Standard made-to-order products: 5–7 business days
• Personalized and custom products: 7–10 business days after all required information and design approvals are received
• Church, ministry, event, and bulk orders: Production time is based on the quantity and customization requested and will be provided with the customer’s quote or order confirmation

Business days are Monday through Friday, excluding federal holidays.

Orders containing multiple products may require the processing time of the item with the longest production schedule.

CUSTOM AND PERSONALIZED ORDERS

Production for personalized products does not begin until we receive all required names, dates, wording, Scripture references, design details, and approvals.

Customers are responsible for reviewing spelling, dates, quantities, Scripture references, Bible translations, and other personalized details before approving an order or design proof.

Delays in submitting information or approving a design may extend the estimated production and delivery date.

Bulk church and ministry orders may require additional production time depending on the quantity, materials, customization, and event date. Please place time-sensitive bulk orders as early as possible.

SHIPPING RATES

Available shipping services and charges are displayed during checkout and are based on factors such as the destination, package size, package weight, and selected delivery service.

Any free-shipping promotion will be clearly stated on the applicable product page, promotional announcement, or during checkout.

ESTIMATED DELIVERY TIMES

Estimated carrier transit time for standard United States shipping is generally 3–7 business days after the order has been processed and transferred to the carrier.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, service interruptions, and other circumstances outside our control may affect delivery.

A customer’s estimated arrival time includes both our processing or production time and the carrier’s transit time.

ORDER TRACKING

When tracking is available, customers will receive a shipping-confirmation email containing the tracking information.

Tracking information may take up to 48 hours to update after a shipping label is created or the package is accepted by the carrier.

Please confirm that the email address provided during checkout is accurate so you can receive order and shipping updates.

ADDRESS ACCURACY AND CHANGES

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately at effyscreationsstudio@gmail.com.

We cannot guarantee that an address can be changed after production or fulfillment has begun. Additional shipping charges may apply if a package must be reshipped because an incorrect or incomplete address was provided.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery attempt, we will contact the customer.

The customer may be responsible for additional postage to have the order shipped again.

Original shipping charges are nonrefundable unless the return resulted from an error by Effy’s Creations Studio LLC.

DELAYS

We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs processing, transportation interruptions, labor disruptions, incorrect delivery information, or other circumstances beyond our reasonable control.

If we experience a production delay before shipment, we will make a reasonable effort to notify the customer using the contact information provided with the order.

LOST, STOLEN, OR MISSING PACKAGES

If tracking has not updated for several business days or a package appears to be lost in transit, contact us at effyscreationsstudio@gmail.com so we can review the shipment and assist with the carrier’s claim process when applicable.

If tracking shows that an order was delivered but you cannot locate it, please:

• Confirm that the shipping address on your order is correct
• Check around the delivery location
• Ask household members or neighbors whether they accepted the package
• Contact the shipping carrier for delivery details

Effy’s Creations Studio LLC is not responsible for theft occurring after a carrier confirms delivery to the address provided by the customer. However, we will make a reasonable effort to help the customer review the available tracking and delivery information.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us at effyscreationsstudio@gmail.com as soon as possible, preferably within seven days of delivery.

Please include:

• Your name and order number
• A description of the problem
• Photographs of the product
• Photographs of the shipping box, packaging, and shipping label when damage occurred during delivery

Keep the item and all original packaging until we have reviewed the issue and provided instructions.

INTERNATIONAL SHIPPING

International shipping is available only to destinations displayed as available during checkout.

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country unless otherwise stated during checkout.

Customs processing may delay delivery. Effy’s Creations Studio LLC cannot guarantee international delivery dates or control customs-processing times.

DIGITAL PRODUCTS

Digital products are not physically shipped. When applicable, access or download instructions will be provided electronically after the order and payment have been successfully processed.

CONTACT US

For shipping questions, delivery concerns, bulk-order timelines, or time-sensitive event orders, contact:

Effy’s Creations Studio LLC
Email: effyscreationsstudio@gmail.com